No returns or exchanges.
I will work with you to create a beautiful piece that you are happy with and email an image of the design. Keep in mind that
colors may vary. See FAQ for exceptions to return policy.
What is your standard shipping price and time frame?
Based on location and how many pieces you purchase, shipping
cost can range anywhere from $3.50-$10. But, dont worry- you will ALWAYS be provided a quote before I design your piece. Shipping time will depend if it is a custom order or already created. Shipping time will range from 2 days to 2 weeks
Can I customize a special piece of jewelry
for a special occasion?
Of course! I love designing jewelry - so email me and let's chat! I would love to customize a piece for you
How long does a custom order take?
Custom orders can take anywhere from 1 to 2 weeks depending on the type or piece and how elaborate the design is. I will work with you sending pictures of a few design ideas and we can work together to make it just how you imagined.
Can a custom order be cacancelled?
If you wish to cancel a custom order I will refund half of the price if it has not yet been completed. Hopefully though we can work together to make a piece you will love.
What if my bracelet or necklace doesn’t fit
like I wanted?
All sales are final. However, if a piece you purchased needs a slight adjustment send it back to me and I can make it fit just right. Shipping costs for any adjustments are the responsability of the customer and are non-refundable.
How are your bracelets sized?
The size given would be slightly loose around the wrist so the bracelet can slide around.
What is the return policy?
All sales are final. However, as stated previoulsy adjustments can be made if required. Shipping costs for any adjustments are the responsability of the customer and are non-refundable.
What if a piece I am in LOVE with breaks?
I use high quality silk and metal wire, but accidents do happen. Jewelry can get caught on things and we all know how kids love to pull on and destroy things we love. If an accident does happen and you send all of the materials back to me I will restore your piece to its original beauty at no cost besides shipping. An exception would be Mala neckalces made with silk thread. They wear overtime. If one of these break there will be a charge to repair due to the time required to remake.
Shipping for pieces that need some LOVE.
If you are shipping an item back to me over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. The address to ship to is:
7 Belle Forrest Avenue
Nashville, TN. 37206
Have any questions or concerns?
We’re always ready to help!